Last Updated: January 15, 2026
At DoorUp ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us for garage door repair services in San Diego County.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Request a free estimate or quote
- Schedule a garage door repair or installation service
- Call our 24/7 emergency hotline
- Fill out a contact form on our website
- Subscribe to our newsletter or promotions
- Leave a review or testimonial
Personal Information You Provide
- Contact Information: Name, phone number, email address, and mailing address
- Service Information: Details about your garage door issue, property address, and service preferences
- Payment Information: Billing details when you pay for services (processed securely through our payment partners)
- Communication Records: Notes from phone calls, emails, or text messages with our team
Information Collected Automatically
- Usage Data: IP address, browser type, device information, pages visited, time spent on our website
- Location Data: General geographic location (city/region) based on your IP address
- Cookies & Tracking Technologies: We use cookies to improve your browsing experience and analyze website traffic
Our Commitment: We never sell your personal information to third parties. Your data is used only to provide you with the best possible garage door repair service.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete garage door repair and installation services
- Respond to your inquiries, quotes, and service requests
- Send you confirmations, reminders, and updates about your service appointment
- Improve our website, services, and customer experience
- Send promotional offers, discounts, or service reminders (you may opt out at any time)
- Detect, prevent, and address technical or security issues
- Comply with legal obligations
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party partners who assist us in operating our business (payment processors, scheduling software, email services). These partners are contractually obligated to protect your information.
- Legal Requirements: We may disclose information if required by law, subpoena, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
- With Your Consent: We may share information when you explicitly authorize us to do so.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Secure socket layer (SSL) encryption for data transmitted through our website
- Restricted access to personal information (only employees who need it to perform their jobs)
- Regular security assessments and updates
- Secure storage of physical records
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location (including California residents under the CCPA), you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt out of the sale of your personal information (we do not sell your data)
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and form submissions
- Analyze website traffic and usage patterns
- Improve site performance and functionality
You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, review sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
