Privacy Policy

You can contact Doorup through the site in two ways. Both are Doorup's own forms; no outside booking or form service receives your answers.

• The request form on the contact page asks for your name, phone number, the community you live in and the service you need. Your email address and a message of up to 1,000 characters are optional.
• The visit request on the booking page asks for a preferred day and two-hour window, the service, your community, name and phone number, the street address and ZIP code for the visit, and a description of what the door is doing. Your email address and a gate code or access note are optional.

With each entry the site also saves the time it arrived, the page the request form was sent from, and the consent line shown above the send button. The visit request shows you a short reference code; that code holds no personal information.

When a form is sent, your IP address is used to limit repeated attempts: the server holds it in memory as a counter key for up to 10 minutes, then drops it. Where available, Cloudflare also uses it to confirm a person sent the form. It is not saved with your request, and neither is your browser type.

• To call or email you back about your request and answer your questions.
• To confirm a visit time with you by phone. A visit request is not a booked appointment until that call.
• To find your home and get to the garage on the day, using the address and any access note you gave.
• To keep a record of the request alongside the work that follows.

Doorup does not sell personal information, does not use it for advertising on other sites, and does not give it to other companies for their own marketing. There is no newsletter or mailing list.

Each request is saved as one line in a file on the server that runs this website. The files sit in a data folder outside the public site, readable only by the server account that runs it, and are never shown on any page.

When email notification is turned on, a copy of each request is also sent to Doorup's business inbox, which runs on Google Workspace. If the email cannot be sent, the request is still kept in the file and the page asks you to call.

You can ask for your request to be deleted at any time, as described below.

The Ask AI buttons open Ask Doorup, an automated assistant that answers questions about garage door problems, Doorup's services and the areas it covers, and can help you request a visit or a callback. Its answers can be wrong: a technician checks the door on site, and the price is confirmed before work starts. To talk to a person, call (619) 666-6054.

The assistant answers from this site's own pages (services, service areas, the FAQ and the guides). Its answers are written by an AI model from OpenAI: your chat messages, any photos you add to the chat and the address of the page you are on are sent to OpenAI to write each answer. OpenAI does not use data sent through its API to train its models, and keeps it for up to 30 days to check for abuse, unless the law requires longer. Each visitor gets up to 10 AI answers a day; after that the assistant answers from the site's own pages only.

Before the first message, Ask Doorup asks for your name, email address and phone number, so that the assistant is used by people with a real question and not by automated programs. They are kept on Doorup's server with the time and the page you started the chat from, and Doorup may use them to contact you about your question. Cloudflare Turnstile checks this form like the other forms, and the site checks that the email address's domain can receive mail.

When you use the chat, the server receives:

• What you type, up to 600 characters a message, plus the recent messages of the same chat so an answer can follow the conversation.
• The address of the page you opened the chat on, so it can suggest questions about that service or area.
• A random chat code made by your browser for that tab. It sits in session storage, is not a cookie, holds nothing about you and is cleared when you close the tab.
• Photos, only when you add them. Your browser shrinks each one to at most 1,600 pixels on the long side and saves it again as a new JPEG before it is sent, which drops the location and camera details stored in the original file. Up to 3 photos go with one message.

No chat transcript is stored. For each answer the server keeps one counter line: the time, a one-way coded version of the chat code, the kind of question (a broken spring or a booking, for example), how it ended (answered, visit requested, callback requested, passed to a person, or an error), whether the answer came from the site's pages or a model, and how many photos were added. If you mark an answer Helpful or Not helpful, that choice and any reason you pick are counted the same way. Counter lines hold none of your words, no name, phone number or address, and no IP address. As with the forms, your IP address is used in memory to limit repeated messages and is not saved with the chat.

Photos you add are saved in their own folder on the same server, outside the public site, and are never shown on any page. A photo is tied to a visit request or callback only when you send one from the chat. Photos stay in that folder until Doorup deletes them, and you can ask for any photo you sent to be deleted, as described below.

When you ask for a visit or a callback in the chat, the details you enter there are handled and kept like the forms described above. A short text summary of the chat is saved with that request, so Doorup knows what the door is doing before calling you, along with a link to any photos you added. Please do not share card numbers, passwords or gate codes in the chat.

• Cloudflare Turnstile checks that a person, not a bot, is sending a form. Its script loads from challenges.cloudflare.com once you start filling in a form and reads technical signals from your browser. Cloudflare handles that data under its own privacy policy.
• Google Analytics 4 gives Doorup site statistics, such as which pages are read and how often the call button or a form is used. It loads only when a measurement ID is set for the site. When it runs, Google signals and ad personalization are turned off, and no name, phone number, email, address or message is sent to it. Google Analytics uses its own cookies to tell visits apart.
• Google Workspace hosts Doorup's email, including request notifications when they are turned on.
• OpenAI writes the answers of the Ask Doorup assistant. It receives the chat messages, photos and page address described above and handles them under its own privacy policy.

The site runs no advertising, retargeting or social media tracking scripts. Its fonts and images are served from the site itself.

• The site's own code sets one cookie, and only after you start a chat with Ask Doorup: it keeps you signed in to the chat for 30 days. It holds a coded value, not your name, email address or phone number, and it is sent only with the site's own chat requests.
• While you fill in a form, your unsent answers are kept in your browser's session storage so a reload does not wipe them. Session storage is cleared when you close the tab, and both the contact form and the visit request clear their copy once it is sent.
• A service worker saves copies of pages you have opened, site files and images on your device, so pages load faster and a simple offline page appears when you lose signal. It never saves the booking page, form entries or anything sent to the server.
• If your browser offers to install the site as an app, a visit count, the date the offer was shown and the date you dismissed it are kept in local storage on your device, and a flag for the current tab is kept in session storage. None of them is sent anywhere.

You can remove all of this at any time by clearing the site data for doorupsd.com in your browser settings.

The site sends a security policy with each page. If your browser blocks something that breaks that policy, it may send an automatic report to the site: the page address without any search terms, the blocked address, the file that triggered it, up to 80 characters of the blocked script and the rule involved. These reports contain nothing you typed into a form. Like most web servers, the server also keeps standard request logs, which include the IP address and browser details of each request, used to keep the site secure and find broken links.

There is no agreed standard for Do Not Track signals, so the site works the same way whether or not your browser sends one. Doorup does not track you across other websites. Cloudflare and Google, named above, receive technical information when their scripts load on this site and handle it under their own policies; with ad personalization and Google signals off, Doorup does not use their tools to follow you across other sites.

California residents have rights over their personal information, and Doorup applies the same choices to everyone. You can ask what information Doorup holds about you from this site, ask for it to be corrected, or ask for it to be deleted. Email info@doorupsd.com or call (619) 666-6054. To protect your information, Doorup may confirm a request by calling the phone number on file before acting on it. Using these choices will not change how you are treated as a customer. Some records may need to be kept where the law requires it, and you will be told if that applies.

This site is meant for adults arranging work on their homes. It is not directed to children, and Doorup does not knowingly collect information from anyone under 13.

When the way the site handles information changes, this page is updated and shows the date of that update.

For any question about this policy or your information, email info@doorupsd.com, call (619) 666-6054, or use the contact page. The terms of use cover the rest of how the site and visit requests work.